Legal
Refunds and cancellations
Rules for deposits, cancellations, and refunds on professional auditing engagements — not product returns.
Last updated: 28 July 2026
Scope
This policy applies to fees and deposits for financial auditing and related professional engagements with Networkautomationhq. It does not cover retail products, software subscriptions, or physical goods, which we do not sell.
Eligibility
Refunds depend on how much work has started, whether a deposit was paid, and the reason for cancellation. The signed engagement letter controls if it states different commercial terms.
Timeframe to request
Refund requests should be emailed to info@networkautomationhq.digital within 14 days of the event giving rise to the request (for example, cancellation confirmation or disputed invoice date), unless the engagement letter sets another window.
Full or partial refunds
- Before kickoff — If you cancel in writing before planning work begins and before we have incurred confirmation or travel costs, deposits are generally refundable minus a modest administrative charge disclosed in the engagement letter.
- After planning starts — Fees for planning hours already performed are non-refundable. Unused portions of a fixed fee may be partially refunded at our discretion after deducting work done and committed third-party costs.
- After fieldwork begins — Amounts corresponding to completed fieldwork, partner review, and issued drafts are non-refundable.
Non-refundable items
Third-party confirmation fees already paid, translator or specialist costs authorized by you, and fees for an opinion or review report already issued are not refundable.
Deposits
Kickoff deposits secure calendar time during peak filing seasons. Deposits become non-refundable once planning memoranda or request lists have been delivered, except where we cancel the engagement for reasons solely within our control.
Cancellation and rescheduling
Either party may cancel in writing. If you reschedule fieldwork with at least 10 business days’ notice, we will attempt to move dates without additional fee. Shorter notice may incur a rescheduling charge reflecting staff already allocated.
No-shows and delayed access
If agreed fieldwork cannot proceed because documents or site access are unavailable on the scheduled dates, time held may be billed and a new window re-quoted.
Work already started
Hours recorded for planning, testing, and review remain payable even if you later decide not to proceed to opinion issuance, subject to professional rules on withdrawal.
Refund process and method
Approved refunds are processed to the original payment method within 14 business days after written approval. Bank transfer refunds may take longer depending on your bank.
Processing time
We acknowledge refund requests within 5 business days and aim to decide within 10 business days after receiving any information we reasonably request.
Contact
Refund requests: info@networkautomationhq.digital, 8F.,No.281,ChenTehRd.ChenTehRd.Taipei, +886228832445.